Need Help?

We aim to deliver the best buying experience on the Internet.
Click on a Question/Topic below to get help.

Order Information

• Can I place an order by phone?
• What is my order status?
• What is Extended Download Service?
• What is the Backup CD program?
• What payment methods do you accept?
• When will my credit card be charged?
• How will the charge appear on my credit card?
• Do I have to pay sales tax?
• I need a copy of my invoice.
• I forgot my password.
• Can I order without a credit card?
• What address should I enter in the billing information screen?
• How do I enter a shipping address?
• Should I put spaces or dashes in the credit card number?
• Why are you not accepting my credit card?
• How do I start a new order?
• I did not receive a confirmation e-mail.

Download Information

• How do I re-download software that I have purchased?
• Have download instructions e-mailed to you.
• View a demonstration on how to download
• How do I download?
• How do I get my serial #, license key, or unlock codes for my purchase?
• What is download insurance?
• What is eBot?
• My unlock code/serial #/license key is not working.
• What if the download stops before it is complete?
• What if I want a shipment, but I've already ordered the download?
• I've finished downloading, where do I find it?

Shipping Information

• Has my order shipped?
• How do I get my tracking number?
• Do you ship to my country?
• I live outside the US. Will I have to pay customs fees?
• When will my backorder ship?
• Can I change my shipping address?
• Can I change my shipment method?
• What if I want a download, while waiting for the physical shipment?

Return and Cancellations

• What is your Refund Policy?
• How do I cancel my order?
• How do I request a refund?
• When will the credit appear on my credit card?

Online Store Technical Assistance

• Why do I need to accept cookies?
• Are cookies a security risk?
• How do I set up my browser to accept cookies?

Privacy & Security

• What is your Privacy Policy?
• What is the DR Secure & Virus Free Guarantee?